How to start selling on Amazon, solving common errors and frequently asked questions
This error code can be caused from invalid product ids provided to Amazon as well as missing attributes like product type, size and color. Depending on what the error code says, you can solve this issue through StoreAutomator. Solution: If the error cod...
This error occurs when you exceed the maximum image length requirements of Amazon. Amazon doesn’t allow more than 10,000 pixels along the longest side of the image. Solution: You need to make it compatible with Amazon by cropping the related images and ...
This error occurs when Amazon believes that you are violating copyright and policies about the images you are using. Amazon has specific policies about images - for example, they must be on a white background and the background should not have any writi...
If you are seeing this error code message, “The Relationship Type field heading is invalid, so values in this field were ignored. To correct this error, download the template again and use the new copy, or fix the field heading in your existing file.” ...
This error means that you are providing a price above the accepted value for the specific product. You can face this issue when you have a numeric value that exceeds the maximum amount allowed. Solution: Amazon has a minimum and maximum price per produc...
Error code 90115 and 90114: Your input file has a value that does not match the format allowed for number values. Let’s use weight for an example. Amazon expects this value to be decimal. The value you submitted is not. Solution: Ensure your value is...
Amazon has certain quantity price type limitations for specific products. This error code means that you are using a quantity price discount rate more than Amazon allows for the related item. Solution: Find and update your quantity prices. To use disc...
Error Code 99036 Example: "The "merchant_shipping_group_name" (1) field contains an invalid value." The input information in the attribute column "merchant_shipping_group_name" that you have entered in the template has invalid values. This attribute is ...
Error Code 99038 The values in the attributes like Product Description, Product Name, Item Name (Title), Bullet Point, Key Product Features etc are provided with HTML tags. The HTML tags are used to define their products' unique features and description...
Error Code 90001214 This error code is usually occurs when you send conflicting values to Amazon. For example, the manufacturer_minimum_age value cannot be less than the manufacturer_maximum_age value or it must be at least equal to manufacturer_maxim...
Error Code 97779 In feeds submitted to Amazon, Amazon allows you to submit generic keywords up to 250 characters. When you submit a feed with more characters, this error will occur and your listing will not be published. Solution: To fix this error, yo...
This error means that your flat file template has an invalid value for the provided required fields. This can also be caused by missing valid values for required fields. Solution: You need to check the product’s template and find the missing or invalid ...
This error means that one of the values of the variation theme and relationship type are missing or invalid. Solution: To solve this issue, review your data for and provide a valid entry. 1- Click edit template. 2- Find the variation theme and relatio...
Error code 99022 The value in column {0} does not meet the column's minimum requirement of {1} characters. Product IDs have different character requirements according to their type. The number of characters that Marketplaces can define should not be les...
What causes Error 990003? This error occurs when your Product ID (for example, UPC, EAN, JAN, and ISBN) corresponds to the Product ID of an existing ASIN, and the MAIN image you’re submitting contradicts the MAIN image that is already present for that p...
Error code 90004119 This error can occur when your product ID is incorrect or your Product ID and Product ID Type do not match. Solution: To resolve this error, make sure your Product ID and Product ID Type are both correct. Enter valid Product ID i...
These are warning codes about the min and max prices you’ve provided for the related SKUs. Therefore, you need to adjust your min and max prices regarding your regular price. These warnings are also the outcome of Amazon Error Code 95021. Solution: You...
This error code means that your max or min price is lower or greater than your regular price. To fix this, you need to adjust your max price as Amazon requires. This error code also occurs when you are using invalid business and quantity prices. Solutio...
You can set sale prices in your flat file templates to update your listings on Amazon in bulk. You need to edit the related target fields and use the predefined source fields in the template. Here are the steps you need to follow: 1- Go to “Settings>Tem...
Amazon has mandatory fields for specific product types to ensure consistent, relevant information for its customers. If you are selling in any of the product types listed below then you will need to provide these otherwise, your listings might be deacti...
This error code means you are providing invalid data to Amazon. This error code can vary depending on the missing field or invalid typing of possible options for that field. It is also possible that the previous feed contains the valid data which Amazon...
Amazon requires you to set the Relationship Type for every variant product listed under the parent as “Variation”. However, you can use this if you have authorization to sell under the certain products or are the brand owner. Otherwise, it is better to...
If you receive this error then it is usually related to the condition type of the product for example, if you send the wrong condition type. Please note, condition types can vary by category. Solution: You can check your condition type by clicking edit...
This error occurs when the data type of your flat input file has an invalid value. Solution: identify and replace the invalid value with a known condition value for the column, ensure it is properly formatted, and then resubmit your feed. Steps: To fin...
In order to see your Search Suppressed items in the Amazon Channel on SA, you should search the products by Error status and use the “Filter by Code'' filter. Select the Amazon Channel Navigate to Channel > Channel Products Select “Errors” in the Statu...
Sometimes when you try to create products for publishing on Amazon these fail with an error code - usually because they don’t meet the criteria Amazon has set. Let's see how to best manage these error codes on StoreAutomator. How do you know if a produc...
These settings are located at Channel>Channel Settings>Amazon Settings and are useful, especially if you are using a different language than English for Amazon. StoreAutomator imports reports from remote channels in English by default. You can set the l...
Any alternate SKUs you create for Amazon will not automatically be included in your Amazon channel until you include them. by You can include them by using either our bulk action function or using StoreAutomator UI/web page. If you have created multiple...
If you sell apparel products on Amazon, they require you to set the fabric type for each product. If you provide the information in the wrong format, you are likely to cause errors. To avoid that please ensure that the “fabric type” field is as Amazon r...
You can create alternate SKUs on Amazon to add additional offers for the existing ASIN. An Alternate SKU creates a secondary SKU for an existing product by keeping the same product data. Alternate SKUs can be used as FBA offers for the same product you ...