Amazon error codes are unique identifiers that indicate the specific cause of an error. When an error occurs, Amazon's own Knowledge Base may contain a description of the cause and suggest solutions. This article aims to provide complementary and additional information that can be used to troubleshoot and resolve errors.
|Error Code||Error 5002 - An internal error occurred. Please resubmit your data.|
|Explanation||This indicates that an internal error has occurred. This error may be the result of an invalid fulfillment date in your feed. The fulfillment date must be between the date the order was placed and the date you submitted the fulfillment file to Amazon.|
|Solution||Please resubmit your data.|
|Error Code||Error 5161 - You may not use trademarked terms.|
|Explanation||This error is caused if you add a trademark to your keywords. As Amazon does not allow this, you will not be able to create your item.|
|Solution||Remove trademarks from your search terms.|
|Error Code||Error 5461 - "You are using UPCs, EANs, ISBNs, ASINs, or JAN codes that do not match the products you are trying to list."|
|Explanation||This error code means you are attempting to use a barcode number on a brand name item. Amazon has a Brand Registry; Brands register their barcodes through this program. The barcode you are attempting to use does not match that Brand.|
|Solution||Do not input the Brand's name in the brand field, but instead input your DBA or Amazon company name in the Brand field and then input the Brand's name in the item description.|
|Error Code||Error 5561 - You may not use trademarked terms in the keyword attribute.|
|Explanation||Error code 5561 occurs when a brand name that is being provided for a product or brand is already registered and in use on Amazon. This error, and error number 5665, are similar but error number 5665 occurs when a seller inputs a brand name that is not currently registered on Amazon.
For example, Company XXX is registering products on Amazon. If the brand they use already exists, this means that another business has already completed the Amazon brand registration process and is actively selling and so this will result in error 5561.
|Solution||You must obtain permission from the brand owner in order to create and list products in some Amazon categories. Send a ticket using your Seller Central account to accomplish this.|
Error 5665 - You must register your Brand with Amazon before listing ASINs with this Brand name. Please ensure you are complying with our Brand Name Policy.
|Explanation||This error occurs because Amazon requires proof that you are the brand owner of a product before you create a listing under that brand name. Amazon does this so that only verified brand owners can sell their products, thus protecting sellers from listing hijackers.|
|Solution||To create products in certain Amazon Categories, you will need to get authorization from the Brand owner. To do this, submit a ticket via your Seller Central account and request authorization.|
|Error Code||Error 6024 - The seller is not authorized to list products by this brand name in this product line or category.|
|Explanation||This error means that you appear to be submitting product data for a brand name for which sellers must obtain prior approval to list.|
|Solution||To create products in certain Amazon Categories, you will need to get authorization from Amazon. To do this, submit a ticket via your Seller Central account and request authorization, and provide the following information:
- Product type
- Brand name you would like to list
- URL on the manufacturer's Web site that lists you as an authorized seller of these products
|Error Code||Error 6039 - Item restricted due to brand replenishment category restriction.|
|Explanation||The seller is not authorized to sell products under this restricted product group.
For certain products, brands, categories, and sub-categories, Amazon requires sellers to obtain approval before listing products for sale. The approval process may include document requests, performance checks, and other qualifications.
|Solution||To apply to list a product that already exists in Amazon’s catalog, request approval.|
|Error Code||Error 8005 - You are attempting to change an identity attribute for this SKU.|
|Explanation||This error means that you are attempting to change the SKU’s identity. The product data you have submitted has changed. Your product is going to be associated with a different product in the Amazon catalog (based on its ASIN) if this data is processed.|
|Solution||Delete this SKU and recreate the SKU with the appropriate identity attribute.|
|Error Code||Error 8007 - We’re unable to find the Parent SKU:|
|Explanation||This error occurs when the parent SKU you reference has not been set up properly as a parent. Common reasons for this include:
- Using the wrong SKU for the Parent SKU.
- Using the right SKU, but not designating that SKU as a parent when it was created.
- Using the right SKU, but another error prevented the Parent SKU from being set up properly.
- You entered a value in the Parent SKU column for an item that is itself a Parent SKU. (A parent SKU cannot also be the child of a Parent SKU.)
|Solution||Ensure you provide the correct SKU in the Parent SKU column. To do this:
- Locate the line for your Parent SKU and ensure it contains the value parent in the Parent-SKU or Parentage column.
- Check previous error reports for errors relating to the parent SKU and correct any errors as necessary.
- Resubmit your inventory file.
|Error Code||Error 8008 - We cannot recognize the parent SKU of your record with SKU: [ID_OR_SKU].|
|Explanation||This issue is related to the parent SKU of the variation you are trying to list on Amazon. This can be caused because the parent SKU is already used on the Amazon catalog.|
|Solution||To solve this issue, you need to delete the related parent SKU from the Amazon catalog and recreate it again after waiting 24 hours.|
|Error Code||Error 8026 - Not authorized to list products in the category.|
|Explanation||This error occurs when you submit the product data for a category in which you are not authorized to list.|
|Solution||You will need to obtain approval from Amazon before listing in certain product categories.|
|Error Code||Error 8032 - The child SKU you have provided is already assigned to a parent SKU.|
|Explanation||This is caused by an invalid variation relationship when child variation is already assigned to a parent SKU. This error code only applies to variation relationships. It is returned when the child in the variation relationship already has another SKU stored as its parent.|
|Solution||You must first delete the old relationship before submitting the new one. To eliminate a relationship, you can delete either the parent or child product. When you delete a parent, you remove the relationship between that parent and all its children. When you delete a child product, you eliminate the relationship between just that one child product and its parent.
After you remove the original relationship, you can re-assign the child product to a new parent product
|Error Code||Error 8040 - You may not create new variation relationships for this Brand. You are free to add offers to any existing ASIN for this Brand.|
|Explanation||This is the brand restriction error. The reason for this error is that you can’t create a new variation relationship for this particular brand because it needs authorization from the Brand owner. Products that you are listing can be published only within the Brand’s permission.|
|Solution||You will need to submit a Helpdesk ticket to Amazon who will reply with detailed information about the error. Alternatively, you can add offers to already existing ASIN for this brand.|
|Error Code||Error 8047 - The SKU <INSERT> was submitted as a variation Child but matches to ASIN <INSERT>, which is a variation parent. This generally occurs when an incorrect ASIN is provided as the “external product ID.” Please resubmit your product with a product identifier other than the ASIN (e.g., UPC, ISBN, etc.)|
|Explanation||The 8047 Amazon error code is received when the SKU was submitted as a variation Child but matches to an ASIN which is a variation parent.
The SKU <INSERT> was submitted as part of a multi-variant Listing (i.e. a 'child') but Amazon has this product as a 'Parent' (matched to ASIN <INSERT>). Childs SKUs must match Childs and Parents SKUs must match Parents on Amazon - you can't cross-match. This generally occurs when an incorrect ASIN is provided as the Product Identifier. Please resubmit your product with a product identifier other than the ASIN (e.g., UPC, ISBN, etc.) or paste in the correct matching ASIN value.
|Solution||Resubmit your product with a product identifier other than the ASIN (e.g., UPC, ISBN, etc.) or paste in the correct matching ASIN value.|
|Error Code||Error 8056 - The SKU XXX was submitted with an incorrect ASIN provided as the “external product ID."|
|Explanation||This error occurs when you fast-list a product and try to connect to an incorrect ASIN on Amazon. Connecting to the incorrect ASINs may lead to data conflicts and failed creation of your product.|
|Solution||You can solve this issue by finding the correct ASIN from Amazon and updating the current ASIN. After that, you need to “Delete & Recreate” this product, after enabling fast listing.|
|Error Code||Error 8058 - Some attributes are missing for SKU: [###-####]|
|Explanation||This error code means you are providing invalid data to Amazon. This error code can vary depending on the missing field or invalid typing of possible options for that field. It is also possible that the previous feed contains the valid data which Amazon accepts, and you are providing invalid or missing data with the next product data update feed.|
|Solution||Amazon provides the specific field or fields that have caused this error and so you should check your data and compare it to the value you are providing to Amazon and ensure that you are providing valid values. Sometimes this error is as simple as changing the case - valid values for certain fields are case-sensitive both in XML and flat file templates.|
|Error Code||Error 8066 - Please indicate that the item is a variation parent before setting up variation relationships.|
|Explanation||Amazon requires you to set the Relationship Type for every variant product listed under the parent as “Variation”.|
|Solution||However, you can use this if you have authorization to sell under certain products or are the brand owner. Otherwise, it is better to use the variants as singles by connecting them with fast listing because you don't have authorization to create parent-child relationships for the brand. So, you can ignore the error code.|
|Error Code||Error 8070 - File feed error 8070. An Internal error occurred. Please resubmit your data.|
|Explanation||When a glitch occurs on Amazon's server, the feed sent by StoreAutomator cannot be resolved by Amazon and this error occurs.|
|Solution||You do not need to take any action to fix this error. StoreAutomator will automatically continue to send the same feeds at scheduled periods, and when the glitch on Amazon's server is resolved, the feed will resolve and the error will disappear.|
|Error Code||Error 8101 - Invalid ProductType value for SKU: <INSERT>.|
|Explanation||This error occurs when you are providing an invalid product type to Amazon. You need to provide the correct value for the product type, which is defined in the flat file template or Amazon xsd.|
|Solution||Select a new value for the product type and republish.|
|Error Code||Error 8105 - The data you provided for an attribute does not match the list of valid values.|
|Explanation||Your catalog feed is failing because you are providing invalid values.|
|Solution||Go to Amazon Seller Central and your item’s SKU.
Click to edit and go to Vital Info.
Check every tab to find what causes the problem.
Pro-Tip: The faint text is Amazon’s valid values, the values in tabs are what you input.
|Error Code||Error 8115 - The data you provided for [ID_OR_SKU] does not match the list of valid values.|
|Explanation||If you receive this error then it is usually related to the condition type of the product for example, if you send the wrong condition type. Please note, condition types can vary by category.|
|Solution||Check the products category from Amazon Seller Central to see categories and their condition types. You can also use “Condition Mapping” in order to send certain condition types to Amazon by setting this channel-level setting. This may be helpful if your products are all in the same category|
|Error Code||Error 8541 - "The SKU data provided is different from what's already in the Amazon catalog."|
|Explanation||This error is often called a single match error and occurs when your Product ID type (UPC, EAN, JAN, ISBN, etc.) is equal to the Product ID of an existing ASIN.|
|Solution||Option 1: Change the field that is specific to the error to match what is in Amazon's catalog for the ASIN.
Option 2: Use fast-listing to send only product ID, price, and quantity.
|Error Code||Error 8560 - Missing Attributes|
|Explanation||This error code can be caused by invalid product IDs provided to Amazon as well as missing attributes like product type, size and color.|
|Solution||If the error code says “Missing Attributes: standard_product_id”
Change or override the current product id with the brand-new unique barcode.
If you are facing this issue “Missing Attributes: product_type”
You need to create this SKU with full product data update instead of using fast listings mode because this product is not in the Amazon catalog, and you need to create it from scratch.
If you are facing this issue “Missing Attributes: color or size”
You need to provide color or size fields to Amazon in order to publish this SKU.
|Error Code||Error 8566 - "SKU does not match any ASIN, and the product data provided is not eligible for ASIN creation."|
|Explanation||This error means that a SKU in your Amazon feed doesn't match any ASIN in Amazon's catalog and that the product data you provided is insufficient for ASIN creation.|
|Solution||Your product feed must contain unique, standard product identifiers (ISBN, UPC, EAN, etc.) for every product included. If you're creating a new product on Amazon, you'll use the same ID and product information.
It’s also essential to include the manufacturer part number, brand, and product dimensions (weight, length, etc.). This information also makes it easier for Amazon to create a new ASIN for the new product.
|Error Code||Error 8567 - SKU XXXXX does not match any ASIN and contains invalid values for attributes required for the creation of a new ASIN.|
|Explanation||This is caused because Parent items do not have a Product ID. If you are trying to connect with Fast Listing, this error means that you are connecting to an already existing ASIN and so, Parent IDs do not have a Product ID. It means that the Parent doesn’t match any ASINs. As Parent Products do not have a Product ID. Amazon recognizes it as null (empty). Fast Listing will be disabled in this case.|
|Solution||Disable Fast Listing mode for the product and send force-update as product data.|
|Error Code||Error 8572 - “You are using UPCs, EANs, ISBNs, ASINs, or JAN codes that do not match the products you are trying to list. Using incorrect UPCs, EANs, ISBNs, ASINs, or JAN codes is prohibited, and it can result in your ASIN creation privileges being suspended or permanently removed.”|
|Explanation||This error is caused when you try to create products with a different UPC from Amazon's UPC. You cannot create an item with a different UPC because this would mean they do not match. This error is about UPC. EAN codes or product IDs can be different UPC, and PRODUCT ID must match.|
|Solution||Match your Product ID Type with Amazon’s. You can override the product id and type by clicking “Edit product. (UPC has 12 digits, EAN has 13 digits, and GTIN has 14 digits).|
|Error Code||Error 8603 - You cannot change the 'item_classification' for SKU 'V-' by submitting a feed with a new value.|
|Explanation||This error is caused when you try to change the item classification for a SKU. You cannot change the item classification for this particular SKU by submitting a feed with a new classification value. This is because you have already created this product on Amazon. item classification = product type. (Classification cannot be changed.)
This error may show up if the template has been changed. For instance, if you first created the SKU and classified the product as a Shirt then changed the mapping to Pants, Amazon would return this error code. Content cannot be changed this way. Instead, the listing needs to be deleted and recreated.
|Solution||Delete and recreate the original SKU then and update the newly created product with the new classification.|
|Error Code||Error 8684 - You have created more than one item using the same ASIN.|
|Explanation||Amazon doesn't allow a SKU to be associated with multiple ASINs.|
Merge this item from Amazon Seller Central or;
Submit a ticket directly to Amazon via your Seller account to investigate and solve this problem.
|Error Code||Error 13013 - We're unable to complete your request because this SKU is not in the Amazon catalog.|
|Explanation||While this error could be referring to an issue with the SKU on Amazon's end, it is also possible that, locally, the condition mapping isn't properly set up in the product type. This SKU does not exist in your Amazon inventory so we could not process this record. To correct this error for future feeds, add the SKU to your Amazon account.|
|Solution||You must resend the created feed to Amazon because the SKU is not in the Amazon catalog. You may have sent a missing or wrong feed to Amazon so try to send product data updates to the channel and sync the channel|
|Error Code||Error 20002 - The variation theme SIZE specified for SKU [ASG101] is different from the variation theme that already exists for this product in the Amazon catalog. Your variation theme must be identical to or include the existing theme (STYLE_NAME).|
|Explanation||If you receive an error code 20002 from Amazon, it means that the variation theme defined for SKU [your SKU] is different from the variation theme that is currently in use for this product in the Amazon catalog. Your variation theme must exactly match the existing variation theme or include it.|
|Solution||To upload the product correctly, you must use a variant theme that makes use of or includes this "existing theme." For instance, you must choose a theme that considers both Sizes if the product has a Size and Color variation.|
|Error Code||Error 20005 - "We cannot associate an image with this SKU because the SKU was not created due to another error. Correct all other associated errors and resubmit your inventory file to resolve this error."|
|Explanation||This error appears if the original product data has an error that prevented the creation of the SKU.
There are three possible reasons for this:
You have not submitted a product data feed for this SKU.
Previous errors in your product data feeds prevented the addition of this SKU to the catalog or;
The SKU in your product image data feed needs to be corrected. Images cannot be associated with the SKU due to other errors.
|Solution||This error will be fixed after you correct the SKU or have successfully added the SKU to the Amazon catalog using a product data feed.|
|Error Code||Error 90011 - The file’s column headings are missing or invalid.|
|Explanation||Your input file has invalid or empty column headings.|
|Solution||To correct this error, download the template again and use that new copy, or remove the duplicate column from your existing file.|
|Error Code||Error 90113 - The value Standard Price exceeds the maximum allowed.|
|Explanation||This error means that you are providing a price above the accepted value for the specific product. You can face this issue when you have a numeric value that exceeds the maximum amount allowed.|
|Solution||Amazon has a minimum and maximum price per product. Please, check that your price does not exceed the accepted price. You need to update the value.|
|Error Code||Error 90202 - There is a restriction in effect at the item level.|
|Explanation||The item you are trying to list is currently restricted. This means that only certain other sellers are approved to list and sell it.|
|Solution||You must make a request to get approval from the brand owner to sell their product on Amazon. Apply for approval via Amazon Seller Central in order to sell affected items.|
|Error Code||Error 99001 - A value is required for the “is_expiration_dated_product” field.|
|Explanation||This error means that your flat file template has an invalid valid for you the provided required fields. This can also be caused by missing valid values for required fields.|
|Solution||You need to check the product’s template and find missing or invalid valid values.|
|Error Code||Error 99006 - A value is required in the VALUE_OR_ATTRIBUTE field because there are values in dependent fields.|
|Explanation||This error means that one of the values of the variation theme and relationship type is missing or invalid.|
|Solution||To solve this issue, review your data for and provide a valid entry.
|Error Code||Error 99010 - A value is missing from one or more required columns from this group: [xxx].|
|Explanation||This error is caused because of empty custom fields present in your item creation.|
|Solution||You have to enter the data in custom fields that Amazon requires, or you have to select skip empty from your product’s template.|
|Error Code||Error 99038 - The product_description field is using an invalid value.|
|Explanation||The values in the attributes like Product Description, Product Name, Item Name (Title), Bullet Point, Key Product Features etc are provided with HTML tags.
The HTML tags are used to define their products' unique features and descriptions with open and close tags (<,>).
If an HTML tag is opened it must be closed in order for the system to validate the line.
|Solution||Correct the fields where you are using HTML tags|