How to start selling on eBay, solving eBay errors and frequently asked questions
StoreAutomator allows you to download a variety of eBay reports, which can provide you with valuable data and insights for your eBay channel. This guide will walk you through the steps to download eBay reports using StoreAutomator. Step 1: Accessing eBa...
To ensure a smooth operation on eBay and avoid errors related to invalid return and payment policy settings, it's crucial to correctly configure these settings in StoreAutomator. Follow the step-by-step guide below to adjust your settings accurately: ...
Managing Existing Ebay Items with StoreAutomator This article explains how to manage individual items on eBay even if these SKUs were initially created as child items in StoreAutomator. Flexibility with StoreAutomator StoreAutomator gives you the flexi...
You can create a Master SKU (also known as a Super Parents) to link other parent-SKUs together for your eBay listings. A parent SKU is used when you have different variations of the same product e.g. size, color, etc. Each variation of the product is a ...
Prohibited Products on eBay What products are prohibited on eBay? Here is a list of all prohibited or restricted item categories on eBay: Adult items policy: Some adult items are allowed when they follow our guidelines. Alcohol policy: Wine can be list...
You can override the channel-level payment policy for eBay by assigning a different payment policy at the item level. Here are the steps you need to follow: 1- Click edit product. 2- Go to “General>Pricing” and select the payment policy. 3- Select the...
Error Code 21916923 Pictures cannot be edited because this listing has pending offers, or the maximum number of pictures has been reached. Solution This is caused by a pending offer on a fixed price listing with the Best Offer option enabled, or by at...
Error Code 10028 Item location cannot be revised if the item has bid or active Best Offers or is ending in 12 hours. Solution Listing is either an auction with less than 12 hours left or a fixed listing with the Best Offer option enabled. If the listi...
Error Code 21916582 “Variation Specifics provided do not match with the variation specifics of the variations on the item.” You can receive this eBay error when two variations in the same parent-child group have the same variation options. For example: ...
Error Code 21916585: “Duplicate Custom Variation Label.” This error means that you are using already existing SKUs when creating new variations. If this is the case you want to double check your SKU's to ensure they are unique. You also may want to rev...
Error Code 21916587 "Missing name in the variation specifics or variation specifics set." This error code means that eBay sees that some shared attributes are filled out on some products, but that not all of the shared attributes are completed for all p...
Error Code 21916750 “You are not allowed to revise an ended item” You receive this error when you try to revise a listing on eBay that has ended. If you are sending a product update, this will not work for items that have ended. You cannot revise an end...
Error Code 21920253 “Payment Instructions is not supported for eBay managed payment and has been dropped from the payment policy.” You receive this error if your eBay payment policy is invalid. If you see this error for one of your products in StoreAuto...
Ebay Error 353 Error Message: Your listing cannot contain javascript (".cookie", "cookie(", "replace(", IFRAME, META, or includes), cookies or base href. eBay does not allow javascript in listings. Your listing contains javascript or one of the followin...
Ebay Error 717 Error Message: The package weight is not valid or is missing. Provide a valid number for the weight. The category for the item requires the package weight to be specified in the listing. The package weight value needs to be assigned to th...
Ebay Error 21916638 Error Message: Variation specific name "Choose Your Vehicle" used for pictures does not exist in the variation specific set. The Variation specific name must be one of the values in the specific sets. Check the valid values for each ...
Ebay Error 21917327 Error Message: You've provided an invalid shipping policy. This error is related directly to your eBay Business Policy, specifically the Shipping and Return Policy Business Policy Profiles on eBay. Refer the links below to see the p...
Ebay Error 21917329 Error Message: You've provided an invalid return policy. The selected return profile is invalid or does not exist in the Business Policies section on eBay. If some amendments have been made recently to the policies directly on eBay, ...
Error Code 106 A description is required. Solution The Description is a required field on eBay marketplace. Products without a description will not be listed. You can easily add a description to your product and fix this error by following the steps bel...
Error Code 21916564 Selected category is not enabled for variation listings. Solution This error only occurs on variation products and usually means that either the category mapping of the relevant parent is missing or that eBay does not allow variation...
Error Code 21919333 Please enter a unique UPC for each of the listing variations. Solution This error occurs when the same Product ID is entered for different variants. On eBay, each of the variants must have a unique Product ID. You can fix this error ...
Error Code 21920061 … is not allowed as a variation specific. Solution This error only occurs in variation listings. If a parent receives this error, it means that the option mapping of that variation group has not been completed. To fix this error, ple...
Error Code 21920277 Some item specifics were renamed as per eBay recommendations. Solution eBay sometimes changes the item-specific details to describe more accurately how the items are related. For example, a listing for a kitchen faucet may have pre...
Relisting Items on eBay If an item on your eBay account does not sell, eBay delists unsold items. eBay has a feature that may automatically relist it for you to bring it back in front of customers. eBay does this in two different ways: automatically or ...
This switch is located at Channel>Channel Settings>Ebay Settings. If you enable this switch, the manufacturer part number (MPN) will not be sent to the channel. This is particularly useful if you have received MPN errors from eBay but don’t want to send...
To update images for existing products on eBay, you need to use the “Image Refresh” button from the force updates. IMPORTANT NOTE: If you do not use the “Image Refresh” button, your existing images will not be updated. Here are the steps you need to fo...
Error Code 21916884- missing item “condition” When you list an item in some eBay categories, you must specify its condition. Conditions differ by item category, please check this eBay documentation to find out more: Item conditions by category and Item ...
Error Code 21919188 - you have exceeded your listing limit This error message indicates that you have exceeded your listing limit on eBay. When you try to submit a listing via StoreAutomator, it will be rejected by eBay due to limitations. Solution To...
This error occurs when the SKU of a linked listing is changed directly on eBay but the StoreAutomator record still contains the old SKU, which it will try to update on every inventory synchronization with eBay. This means that when SA tries to submit ...
Use this feature if you do not want to send child variation images to eBay. If you decide to manage your listing images through the parent, this feature is going to be helpful so that you do not repeat the same images for each child variation image. You...