How to start selling on eBay, solving eBay errors and frequently asked questions
This switch is located at Channel>Channel Settings>Ebay Settings tab. When this switch is enabled, you can use Msrp or Regular Price as strikethrough price e.g. $29.99. This is useful when you want to show the discounted price to show on the eBay produc...
This switch is located at Channel>Channel Settings>Ebay Settings tab. You can select the category taxonomies from the dropdown box and apply them to the whole eBay channel. If you have more than one taxonomy, this is useful to determine which category t...
This switch is located at Channel>Channel Settings>Ebay Settings tab. When this switch is enabled, you can list your products in the secondary category. To correctly use this option, you need to obtain the additional category id from eBay and fill this ...
Error Code 73 This error is caused by including parents without children. Listings cannot be created without child items. If you are creating a parent-child relationship on eBay, you need to provide child items to eBay. Solution: After selecting childr...
There are various channel specific settings depending on the channels you are using in StoreAutomator. This switch is located on the Channel>Channel Settings>Ebay Settings tab. When enabled, SA will create zero quantity items when you include them to t...
There are various channel specific settings depending on the channels you are using in StoreAutomator. This switch is located on the Channel>Channel Settings>Ebay Settings tab. When this switch is enabled, SA won’t update the item specifics of the prod...
There are various channel specific settings depending on the channels you are using in StoreAutomator. This switch is located on the Channel>Channel Settings>Ebay Settings tab. When this switch is enabled, SA automatically deletes unmatched variations ...
You can easily relist products on eBay. eBay ends listings 20 days after items sold out and you cannot open the listing page even if your product is connected on both SA and eBay. When you click the link to open the listing page, you cannot access the p...
Item specifics are the required fields to list the products on eBay. Almost all categories on eBay require these fields to publish the products. You can easily map your item specifics using the custom field mappings facility in the StoreAutomator platf...
You can map the item specifics on product level by navigating to Edit Product>Custom Fields Mapping tab. These mappings will be applied for all products in that specific category removing the need to do this for each product on eBay. Here are the steps...
With this feature, you don’t need to send child variation images separately from parents, instead you will send all images from the parent for each child product. This is useful when you have lots of images for each child product and you don’t want to s...
Error Code 17 This error was caused because your access to this item has ended. This item cannot be accessed because the listing has been deleted. Solution It is likely that you are trying to re-list an item that ended more than 90 days ago. Navigate to...
Error Code 87 Your product does not assign to a leaf category. Solution You have to complete Categorization Mapping to publish this item on eBay. Go to Channel>Templates and click Category Mapping. Find your product’s category and match it with the eBay...
Error Code 240 The item can't be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy. This is caused by the trademark characters. Solution You can change your title or ...
Error Code 291 eBay can exclude your item after a certain time. Your item currently is not active. A seller is only allowed to make changes to an active listing. İf you don’t update your items, your authorization is removed. Solution You have to Delete ...
Error Code 21555 This code is a categorization error. Either your product category does not exist in eBay or your local categories did not assign to the product. Solution You can fix this problem by Category Mapping your product from StoreAutomator.
Error Code 21902 Your package dimension limit has exceeded the maximum limit. This is caused from inputting the wrong values on your Shipping Template. Solution Please review and edit your Shipping Template and select valid values. This will fix the pro...
Error Code 25001 “A system error has occurred”. This is a breach issue. During the feed update there might be a flaw. Solution You can force a full product update and this should fix the problem.
Error Code 25002 This is caused when one of the eBay’s required fields are missing. This could be variation types, item specific or filters. Solution Check that you have mapped custom fields correctly and that option values are the same as eBay requires...
Error Code 219022 If you are receiving this error, it is likely that your shipping template is inaccurate and that your shipping weight and package weight are not the same values. Solution You should check your data and fix any problem you identify by e...
Error Code 21916635 You used the same variation option under the same parent. Therefore, you can’t create this variation on eBay. If they have the same values, the product won't be created. The original item was not a Multi-SKU item and you are trying ...
Error Code 21916664 This error is caused by changing variation types such as size and color. You can’t change your product’s variation types after you have created it on eBay. Solution Make adjustments to your file so that the variation information is s...
Error Code 21919067 The listing violates the Duplicate Listing policy. The Product you created is already listed on eBay. eBay doesn't allow listings for identical items from the same seller to appear on eBay at the same time. Solution Delete and Recre...
Error Code 21919136 Your listing must have at least 1 photo. eBay requires that at least 1 image be sent to eBay for the gallery image. Solution You have to add a main image to the item so that your listing will have an image for the gallery image.
Error Code 21919137 This error is because the main image you are trying to use does not meet the minimum size requirements for eBay. Solution You have to change your image to a higher resolution image that is greater than 500 pixels.
Error Code 21919301-21919302-21919326 Your UPC has an invalid value. Solution You can visit many different websites to check if your UPC code is valid. You can control your UPC codes by using a UPC validator tool - search Google or your preferred search...
Error Code 21919303 The item specific is missing. Add item specific to this listing, enter a valid value, and then try again. An item specific has not been entered for your item. (ITEM SPECIFICS can be brand, material, style, MPN etc.) Solution Many cat...
Title Guidelines 1- Maximum 80 characters in length 2- Should be easy to read and describe the product’s top features 3- Title should be 100% unique 4- Should differentiate the product from other similar items 5- Title for bundles should include the bas...