Cancel an Order

Article author
Store Automator
  • Updated

You can cancel an order, by entering a reason for cancellation.

 

Cancel An Order

 

Cancel Order button cancels the order with the sales channel and enters a reason for cancellation into the system. Canceling happens after receiving the order and before sending the product. Cancelling may happen due to a couple of reasons such as no inventory, bad shipping address, or address not covered by carrier, customer exchange, customer cancellation, or returning back the product, etc…

Please note depending on the channel the cancellation reasons may differ. Canceling an order does not initiate an automatic refund; the refund amount has to be manually issued.

 

How to Cancel an Order

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