Error Code 99002

Article author
Store Automator
  • Updated

Error Code 99002

A Product ID value (UPC, EAN, GTIN etc.) in scientific notation is not allowed in Amazon. If you are using a symbol such as a period . or plus + or using long numerical values as a Product ID you can get this error. 

Solution

Enter valid Product ID in allowable format using a bulk export file. To do that:

1- Select the products and go to “Export>Export Inventory>Custom”

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2- Find and select “product id and type” and click the export.

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3- Download the file from the “Notifications” and open it in an excel file.

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4- Change the invalid characters and make sure that your product id is compatible with its product id type. (UPC=12 digits, EAN=13 digits, GTIN=14 digits)

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5- Upload the file into the SA from the top right corner.

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6- Send force product data update to the products and click the sync button from the top left corner.

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Or you can do this by editing the Product IDs from SA one by one. To do that:

1- Select the products and click the “edit(beta)>Inventory Product Data”

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2- Find and select “Product ID”.

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3- Change the invalid characters and click “Save&Close”. And make sure that your product id is compatible with its product id type. (UPC=12 digits, EAN=13 digits, GTIN=14 digits)

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4- Send force product data update and click the sync button from the top left corner.

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https://sellercentral.amazon.com/gp/help/external/200713130

 

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